Privacy Policy
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SMS/Text Messaging Privacy
Last updated: April 2026
Information We Collect
When you opt in to receive text messages from Joshua's Moving and Packing Services, we collect your mobile phone number and your consent preference.
How We Use Your Information
Your phone number is used solely to send non-marketing messages you consented to, including appointment reminders, order confirmations, and service updates related to your moving inquiry or booking.
Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Opt-In Details
SMS consent is collected through our website forms at movingpaloalto.com/online-estimate. A single consent checkbox is provided for non-marketing messages (appointment reminders, order confirmations, and service updates). The checkbox is not pre-selected. Checking the consent box is optional and is not required to submit the form or receive services.
Cookies & Tracking
Our website uses cookies and similar tracking technologies (including Google Analytics 4 and Google Tag Manager) to analyze site traffic, understand visitor behavior, and improve our services. You can control cookie preferences through your browser settings or our cookie consent tool.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your phone number and consent preferences for as long as you remain opted in. If you opt out by replying STOP, we will remove your number from our messaging lists promptly.
Your Rights
You may opt out of SMS at any time by replying STOP to any message. You may request information about your data, request deletion, or update your information by contacting us at joshuasmovingcompany@gmail.com or (650) 629-2465.